Opportunity

As a Supportive Care Navigator, you’ll be part of the Leukaemia Foundation’s Triage & Navigation team, handling inbound referrals and phone calls from individuals and healthcare professionals. By conducting comprehensive intake assessments, you’ll offer initial support and connect clients to relevant information and ongoing supportive care.

Your mission is to appropriately triage, coordinate, and facilitate client access to the Leukaemia Foundation’s full suite of supportive care services, including digital, 1:1, and practical supports such as financial assistance.

You’ll work collaboratively with healthcare professionals, both internal and external, and maintain accurate, up-to-date healthcare records that comply with organisational policies, regulatory requirements, and health service standards.

A few extra things to know

• This role is funded through the Australian Cancer Nursing and Navigation Program (ACNNP)
• This role can be based out of our Perth, Adelaide, or Artarmon office, with Herston Village (Brisbane) being the preferred location in Queensland
• You'll need to be available between 9.00am and 4.00pm AEST, Monday to Friday (including if you're based in another timezone)

What you’ll be doing

• Receive, manage, and document all inbound referrals and phone calls from individuals and healthcare professionals relating to supportive care services.
• Conduct thorough risk assessments and supportive care needs assessments, prioritising client needs to determine the most relevant services.
• Provide clients with accurate information about blood cancer and supportive care services, including relevant external supports.
• Triage, coordinate, and facilitate client access to supportive care services, including digital, 1:1, and practical supports such as financial assistance.
• Work collaboratively with healthcare professionals, internal and external, and maintain accurate, up-to-date healthcare records.

What we are looking for:

• Tertiary qualification in social work, nursing, or an allied health profession
• AHPRA registration or membership of the relevant professional body
• Comprehensive understanding of blood cancer and its impact on clients
• Knowledge of supportive care services and resources available to blood cancer patients
• Demonstrated ability to work effectively both independently and as part of a multidisciplinary team
• Strong interpersonal and communication skills, with the ability to provide empathetic, compassionate support over the telephone and digital modalities
• Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks
• Proficiency using IT systems and maintaining detailed, accurate patient records
• High level of emotional resilience and the ability to handle sensitive and distressing situations

It’s a bonus if you have:

• Experience in haematology/oncology settings and/or supportive care in cancer services
• Training in counselling or psychosocial support

What we offer

• Salary including generous salary packaging up to $15,900 & meal and entertainment card $2,650
• Ongoing training and development
• Social and well-being activities
• Paid Parental Leave
• Employee Assistance Program

How to apply

Submit a one-page cover letter addressing the essential criteria and your CV (PDF) via Seek or the Leukaemia Foundation website.

For the position description, email recruitment@leukaemia.org.au.

CLOSING DATE FOR APPLICATIONS: COB 21 August 2026.

Don't delay - apply today! We may shortlist and appoint prior to the closing date. Successful applicants will undergo reference, police, and VEVO checks.

Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people